FREQUENTLY ASKED QUESTIONS

Question 1

What is your cancellation policy?

Answer

You can cancel 24 hours before the tour for a full refund. If we cancel the tour, we will refund you 100%. If you need to cancel within 24 hours, please call us. Unfortunately, if you simply don’t show up and don’t call, we will have to charge full price.

Question 2

What if the weather or conditions are bad?

Answer

If the weather is bad, we will do one of two things. If we know it will be unsafe or in poor conditions the day before the tour, we will try and contact our guests the night before to either relocate the tour or reschedule to another day. If the weather is bad the morning of the tour and we can’t do it, we will contact the guests that morning. Considering we offer completely weather-dependent tours, we rarely have to cancel our trips. From time to time we have big waves or strong winds that force us to make some decisions. We have an honesty first policy though, so we take the time to call guests before the trip if the weather is bad and talk options with them ranging from simply moving locations to rescheduling days.

Question 3

What do you do and see on your tours?

Answer

We combine paddling and snorkeling on our kayak tours. We paddle to a snorkeling spot, drop anchor (in the sand!), and snorkel right off the side of the kayaks. We do not land during our tours but don’t worry, as we like to say, getting in and out of the kayaks is the most entertaining part of the morning. We don’t guarantee anything, turtles are a huge part of our tours!

Question 4

When can I see humpback whales?

Answer

From December 15th through May 15th Maui’s waters become the North Pacific Marine Whale Sanctuary waters. Maui gets thousands of North Pacific Humpbacks to migrate to the Hawaiian waters for mating and birthing purposes. We offer our official Whale Watch tours from Jan 1- April 15th. With that being said we never let an encounter go by without notice.

Question 5

Do you guarantee turtle and whale sightings?

The ocean dictates what we see on any given tour. We do NOT GUARANTEE any sightings of marine ecology. We do guarantee that we will try our best to maximize what we see during the tour.

Answer

If you don’t want it wet, don’t bring it! Our kayaks sit on top boats, and you will be sitting in the water by design. Towels are encouraged for a post-tour rinse-off and will be left in your car. We will provide each party a dry bag for keys, wallets, cell phones, and any other valuables you are not wanting to leave in your car.
Any form of sun protection is encouraged. Hats, sunglasses, sun shirts, and REEF SAFE sunscreens.
Bring WATER!!! Ideally, a reusable water bottle to minimize your impact on our fragile island. Any form of footwear. Beach is rocky and the local trees produce big thorns. Water shoes are not required.
If you have your own snorkel gear, we encourage you to bring it if you know it works. If not, we will provide high-quality snorkeling gear to all guests who need it. Gratuities are always appreciated. HIP TO TIP

Question 6

Do you provide food and water on your tours?

We provide a light snack on the water. We encourage all guests to arrive the morning of the tour with reusable water bottles. We will have water available if needed.

Question 7

Is this a kid friendly tour?

Of course! We have double kayaks so kids can be paired up with an adult. If you’re unsure about your child’s abilities then please give us a call to discuss. The youngest we allow are 5 year old on our Ultimate Maui Experience tour and 10-year-olds on our Ultimate Whale Watch tour.

Question 8

What is included in the tour price?

Your tour price includes high-quality snorkeling gear, life jackets, light snacks, and an experienced guide. Taxes and gratuity are NOT included*

Question 9

Do you provide flotation devices?

We provide life jackets that are required to be worn by the USCG and our insurance company. Some choose to snorkel in their life jackets but is not mandatory. If you would like to wear your life jacket while snorkeling, then you are more than welcome to.

Question 10

What should I bring with me?

Question 11

What kind of kayaks do you use?

We use Malibu Two sit on top kayaks made by Ocean Kayak. These are the industry standard and perfect for our needs and uses.