FREQUENTLY ASKED QUESTIONS
What is your cancellation policy?
You can cancel 24 hours before the tour for a full refund. If we cancel the tour, we will refund you 100%. If you need to cancel within 24 hours, please call us. Unfortunately, if you simply don’t show up and don’t call, we will have to charge full price.
What if the weather or conditions are bad?
What do you do and see on your tours?
We combine paddling and snorkeling on our kayak tours. We paddle to a snorkeling spot, drop anchor (in the sand!), and snorkel right off the side of the kayaks. We do not land during our tours but don’t worry, as we like to say, getting in and out of the kayaks is the most entertaining part of the morning. We don’t guarantee anything, turtles are a huge part of our tours!
When can I see humpback whales?
From December 15th through May 15th Maui’s waters become the North Pacific Marine Whale Sanctuary waters. Maui gets thousands of North Pacific Humpbacks to migrate to the Hawaiian waters for mating and birthing purposes. We offer our official Whale Watch tours from Jan 1- April 15th. With that being said we never let an encounter go by without notice.
Do you guarantee turtle and whale sightings?
The ocean dictates what we see on any given tour. We do NOT GUARANTEE any sightings of marine ecology. We do guarantee that we will try our best to maximize what we see during the tour.
Do you provide food and water on your tours?
We provide a light snack on the water. We encourage all guests to arrive the morning of the tour with reusable water bottles. We will have water available if needed.
Is this a kid friendly tour?
Of course! We have double kayaks so kids can be paired up with an adult. If you’re unsure about your child’s abilities then please give us a call to discuss. The youngest we allow are 5 year old on our Ultimate Maui Experience tour and 10-year-olds on our Ultimate Whale Watch tour.
What is included in the tour price?
Your tour price includes high-quality snorkeling gear, life jackets, light snacks, and an experienced guide. Taxes and gratuity are NOT included*
Do you provide flotation devices?
We provide life jackets that are required to be worn by the USCG and our insurance company. Some choose to snorkel in their life jackets but is not mandatory. If you would like to wear your life jacket while snorkeling, then you are more than welcome to.
What should I bring with me?
If you have your own snorkel gear, we encourage you to bring it if you know it works. If not, we will provide high-quality snorkeling gear to all guests who need it.
What kind of kayaks do you use?
We use Malibu Two sit on top kayaks made by Ocean Kayak. These are the industry standard and perfect for our needs and uses.